Refund policy
Salt Glory Refund & Return Policy
Made-to-Order Products
Salt Glory products are made to order specifically for each customer. Because of this, we generally cannot accept returns or exchanges for change of mind, ordering the wrong size, or other non-defective items.
Please review product details and size options carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Salt Glory within 30 days of delivery.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs showing the issue
We will review your request and work with our production partner to determine the appropriate resolution. Qualifying issues may be resolved with a replacement or refund.
You generally will not be required to return a damaged or defective product unless we specifically provide instructions to do so.
Cancellations and Order Changes
Because our products are made to order, production can begin soon after an order is placed.
If you need to cancel or change an order, contact us as soon as possible. We will make every effort to accommodate your request if production has not yet begun.
Once an order has entered production, we cannot guarantee that it can be changed or canceled.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address causes an order to be undeliverable or returned, additional production or shipping charges may apply before the order can be resent.
Please contact us as soon as possible if you discover an error in your shipping information.
Lost or Delivery Issues
If tracking indicates a delivery problem or your package has not arrived, contact us with your order number and tracking information. We will review the situation with our production and shipping partners and determine what options are available.
Refund Processing
When a refund is approved, it will be issued to the original payment method. Processing times after the refund is issued may vary depending on your bank or payment provider.
Contact Us
If you have a problem with your Salt Glory order, please contact us at: Youcandothismom@gmail.com
Please include your name, order number, and a brief description of how we can help. We typically respond within 24–48 business hours.